When my 20 year old Trane Central Heat/Air HVAC Unit quit putting out cold air last summer, the company my Home Warranty sent to repair was quick to determine that my entire unit needed to be replaced and they wanted to install a replacement as soon as possible. I called Douglas Heating & Air Conditioning for a second opinion and Mike took the time to properly diagnose and repair the problem rather than trying to throw a replacement in and move on. The entire repair cost was less than the deductible I would have had to pay to the Home Warranty Company for the new system they wanted to install.
It seems they cannot FIX an A/C unit, only PATCH it up and come back 3 more times in the same year only to patch it up some more. Highly unprofessional and hardly answers their phone. If you can't fix one problem after 4 tries, you may need a new profession.
Our a/c stopped working on the weekend and Douglas Heating and A/C had it fixed in no time at all. Thanks for the great job and coming out on a Sunday!!
Needless to say, I'm so thankful I called Douglas Heating & Air for a second opinion. Mike was professional, honest and reliable, once he diagnosed the problem, he took the time to explain exactly what had failed with my system, he presented me with all of my options and took his time to complete the repair so that it was done right.
Douglas Heating Air Conditioning is a US General Contractor based in Lafollette, Tennessee. Douglas Heating Air Conditioning is located at 709 W Beech St, LaFollette, TN 37766, USA.
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