Please beware of this company. We had a housefire in 2013 and needed a stove immediately. We rented a stove from them in 2013. We ordered a new stainless and they sent us a used white stove that was supposed to be a temporary solution, until the new stove came in the next week. I called upon receiving the stove due to the filthy condition and was told it was all they had but that the new stove would be in the next week. The next week, the stove still hadn't arrived. Every week or two when I called, they apologized and assured me it would be in the next week.
Great place. The manager Dan was helpful and got us a great deal on a new ps4!
The crew there is always friendly and super helpful. Will never do business with anyone else Reece and Robert are the best!!!!!!
The stove we paid off through them caught fire due to a wiring issue, so I called around again to get a temporary stove until I could afford another. None of the other rental companies had one immediately available, so I decided to take advantage of my credit at rent a center. I spoke with Reece and found that the company was bought out but he agreed to honor the credit. I was hopeful that this buy out would be a better organized and honest outcome. Far from it! Again, same situation. I ordered a new one, they sent me a black used one with rusted eye rings that needed cleaned. I was assured of a new one in the next two weeks and was under the impression that they would honor the credit, due to their negligence, and apply it toward the stove as promised. Keep in mind that no payment was requested at time of delivery. That was three weeks ago. Then, 3 days ago, they show up to pick up the stove because of nonpayment! In disbelief, I called and spoke with Reece, the manager, which then told me that the credit would be applied toward the end of the agreement, meaning that I would once again be investing in a used stove at new prices and just hoping they keep their word this time in delivering a new stove. When I questioned the former credit, he suddenly couldn't find it. Frustrated at this point, I ask what I needed to pay to keep a week longer, in order to keep from doing without a stove. They stated $48 which I paid. Now, three days after paying a week up, what he told me to pay to keep it a week longer, he calls me wanting to schedule this weekend to pick up, meaning the payment was not even for the week.
By this time, I had quite a bit invested in it, so I waited. Month after month, and no stove. Finally at the middle of the contract, I contacted the manager and expressed my dissapointment. He was aware of the situation and assured me that if I continued the contract, that I would receive the new stove by the end. Not wanting to lose all that was invested, I continued. About a month before the payoff, I called him back. He stated that he would have the new stove and if not by payoff, soon after and would make sure they were switched out. When payoff came and I called, the manager then stated that they had new managers due to the issues such as this, and that he needed to check into the situation. In the end, he called stating that he found where it was ordered but that the stove ordered was discontinued, therefore all he could do to resolve the situation was offer me a credit toward the next rental or purchase. I was frustrated by then and left it at that.
At this point I'm furious! I requested some company information and was shocked when I was given a different business name, doing business under the Rent a Center name. Basically, I was told they are a franchise branch, independantly owned. They obviously do not have to adhere to the same policies of Rent a Center company and DO NOT have the same standards of good business practices. I told him to come pick up the stove and that I would be filing a complaint. So to everyone considering doing business with them, please go to a different company. Ez Rentals, Aarons etc. I have never dealt with EZ rentals, but I do know Aarons is an honest, reputable business and have much better standards when it comes to their products, and stand behind them 100%! I for one refuse to do business with a company that lacks organization and practices such dishonest and downright shady business.
Rent A Center is a US Electronics Store based in Lafollette, Tennessee. Rent A Center is located at 2221 Jacksboro Pike, Ste A3, LaFollette, TN 37766, USA.
Please contact with Rent A Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Rent A Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.